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FAQ

Member Registration

1.How do I register as an official member of BigChoySun?
Go to the top right of homepage, and then click on “Sign Up Now” button.

2.Is there any specific requirement to be eligible as a member?
Member has to be at least 18 years old or above as agreed to our Terms & Conditions upon registration.

3.What are the benefits of becoming a member?
Any registered member of BigChoySun will be entitled for welcome bonus package upon his/her first time deposit with the company.  Other than that, a registered member will also be entitled for all the exciting promotion packages offered by BigChoySun.

4.Is my personal data secured?
Yes.  To safeguard our clients’ interest, BigChoySun is strictly adhered to Malaysian Personal Data Protection Act 2010 therefore any personal information of our registered member is highly secured and will remain as intellectual property of the company.

Banking Guidelines

1.How do I make a deposit?
A member’s deposit can be initiated through our customer service representatives, or by submitting an electronic deposit request at our platform.  There are several options for our member to make a deposit:
Local bank transfer via Internet Banking
Interbank transfer via Internet Banking
Cash Deposit via Automated Teller Machine (ATM) at our designated panel banks

2.How much is the minimum transaction amount with BigChoySun?
There is a minimum requirement of at least RM30 for every single deposit request made by the registered member, while the minimum requirement for each withdrawal request is set to be at least RM50.

3.How long it takes for a deposit request to be processed?
Typically, it takes about 3 – 5mins to process a deposit request submitted by a registered member.  Nevertheless, a deposit request will only be approved after the funds have been credited into any of the company’s bank accounts.

4.Why are the funds not credited immediately after a fund transfer has been made via Internet Banking?
It is possible that you have selected GIRO transfer mode for an interbank transfer from one bank to another that will take at least 1 working day to clear the transaction.  Otherwise, it could be due to technical disruption arising from a bank’s system failure.

5.How do I make a withdrawal?
A withdrawal request can be initiated through customer service representatives, or by submitting an electronic withdrawal request at our platform.  The requested withdrawal amount will then be credited into member’s registered bank account with us after an internal approval has been obtained from the management.

6.How long it takes for a withdrawal request to be processed?
Typically, it takes about 5 – 10mins to process a withdrawal request submitted by a registered member.  However, any withdrawal request above RM50,000 might take longer time to be processed.

7.How secured is deposit / withdrawal with BigChoySun?
Any withdrawal request can solely be made to the member’s registered bank account with BigChoySun to avoid potential fraudulent action.  Moreover, it is advisable for members to keep their deposit slips at all times which can be taken as hard proof in the event of an unresolved dispute, although this has never happened in the past.

8.Are there any extra charges for each deposit / withdrawal request?
No.

Betting Products

1.How do I start betting?
After you have registered as our official member, please go to our product-listing page and select your preferred betting product.  For casino products, you may need to download the relevant software via our download center.  For sports betting products, member will be redirected to the gaming site by clicking on our “play” button.

2.Are desktop version and mobile version available?
BigChoySun offers both desktop version and mobile version for each of our betting products that enable our members to bet at anytime, anywhere.

3.Am I allowed to cancel a placed bet?
No.  Member is not allowed to alter any placed bet once it has been accepted by the centralized system.

4.What if I encounter any technical problem?
Please speak to our customer service representatives for further assistance.

5.How can I be certain that all games are fair?
As a strategic business partner with Playtech, IBCBet, SBOBet, and GVBet, we have a large team of gaming professionals that calculates the payout percentage to ensure that all our games are strictly in compliance with the standard industry fairness guidelines.

6.Is there any legal concern that our members should be aware of?
Referring to the Malaysian Common Gaming Houses Act 1953, there is no explicit law stating that local residents are prohibited from taking part in online gaming activities, hence it is absolutely safe to bet with BigChoySun.

Customer Service Representatives

1.Is there a possibility that customer service representatives are not reachable at any point in time?
No. Our customer service representatives are always ready to serve you at all time due to the fact that our products and services are available 24 hours a day, 7 days a week.

2.What can customer service representatives do for me?
We have a large team of friendly professionals who will be able to guide you through the betting journey whenever you need assistance in our products or services.

3.How do I contact customer service representatives?
You may reach our customer service representatives at 010 2468 222 or 010 2469 222. Alternatively, you may also leave your enquiries or valuable feedbacks via LiveChat, WeChat, Whatapps, Skype, etc.

Banking

Instant Deposit and Quick Withdrawal

BigChoySun offers instant deposit and quick withdrawal services to facilitate all banking-related matters for our customers. Please find below the listed approved panel banks as well as alternative methods before submitting your deposit or withdrawal requests:

BankTransaction MethodTransaction Limit
Instant DepositQuick Withdrawal
Min (RM)Max (RM)Min (RM)Max (RM)
Maybank
Maybank
Maybank
Maybank
ATM Transfer / Cash Deposit
Over-the-Counter / Internet Banking
3099,9995099,999
Estimated Processing Time (EPT)3 Mins5 Mins5 Mins10 Mins
Note:
  1. Save for the above, we also accept banking transactions for other local and overseas banks, such as Affin Bank, Agro Bank, Alliance Bank, AmBank, Bank Islam, Bank Muamalat, Bank Rakyat, Bank Simpanan Nasional, CitiBank, OCBC Bank, UOB Bank, Standard Chartered Bank, RHB Bank, etc.
  2. The Estimated Processing Time (EPT) is subject to the availability of online banking services. Some of the transactions might be prolonged due to the regular system maintenance for online banking services which is beyond our control
  3. It might take longer processing time to complete large deposit or withdrawal transactions that are above the amount of RM49,999
  4. For withdrawal request from Progressive Jackpots, longer processing time would be required to transfer the funds
  5. Each customer is allowed to submit UNLIMITED deposit or withdrawal request on a daily basis
  6. Kindly refer to BigChoySun’s Terms and Conditions statement for more information
  7. BigChoySun reserves the rights to alter any operational rules pertaining to our banking options should that be necessary

Terms & Conditions

1. General Terms and Conditions

  • 1.1 By registering to use the services covered by these Terms and Conditions at BigChoySun (hereinafter each separately and all together collectively referred to as “BigChoySun” or “Site”), you are certifying that you are 18 years of age or older, and you represent, certify and warrant that you have read, fully understand and agree to be bound by and to comply with these “Terms and Conditions.” If you do not wish to accept the following terms and conditions, you must not register and open an account and you will be unable to access the software and the gaming services offered in conjunction therewith.
  • 1.2 Registration on the site, Product information and use of any services offered by the BigChoySun are subject to these “General Terms and Conditions”.
  • 1.3 BigChoySun reserves the right to make adjustments and amendments on these “General Terms and Conditions” at any time without prior announcement. Such amendments shall become in force and effective immediately upon being posted in this “General Terms and Conditions” section of the BigChoySun website. It is your responsibility to read and review the “General Terms and Conditions” on a regular basis. Your continued use of the Site after a change or update has been made to “General Terms and Conditions” will constitute your acceptance of such change or update.
  • 1.4 These “General Terms and Conditions” represent the exclusive, final and complete agreement between you and BigChoySun merge and supersede all prior representations, understandings and agreement between you and BigChoySun. You confirm that, in agreeing to accept these General Terms and Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these General Terms and Conditions.
  • 1.5 In the event of any contradiction between a provision of this Agreement and any provision on the BigChoySun website, the provision of this Agreement shall prevail.
  • 1.6 We reserve the right at our own discretion to request you to supply us with a proof of your identity and age as a precondition before we allow you to participate in the BigChoySun gaming activities.

2. Account Conditions of Use

  • 2.1 Where there is any dispute concerning a Player’s account, BigChoySun reserves the right to suspend the Player’s account until a resolution is reached. Any disagreement and disputes must be lodged in writing stating the date, time and details of dispute and sent to BigChoySun customer service. We take member disputes very seriously and endeavors to take all reasonable steps to investigate and resolve all disputes.
  • 2.2 BigChoySun reserves the right to suspend, terminate your account for any reason whatsoever at any time without notice. Any balance in your account at the time of such termination will be refunded to you using the method of disbursement as determined by BigChoySun. However, BigChoySun reserves the right, at its sole discretion, to void any winnings and forfeit any balance in your BigChoySun account or any other entitlement or winnings that you might otherwise have or have had from your BigChoySun account and your use of BigChoySun services or/and Play.
  • 2.3 You are solely responsible for keeping your member account ID and password secured. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your BigChoySun account, access and/or use any information or material from the BigChoySun Website or accept any prize. You are fully and solely accountable for any purchases and/or losses incurred by yourself or a third party on your BigChoySun account.

3. Wagering

  • 3.1 Acceptance and Validation of Wagering:
    • Wager
      Player must wager from funds that are in their Player accounts. All wagering is void if on review the Player has never successfully deposited funds or Funds Transfer into their respective Player account. After deposit, your total bet must be equivalent or more than 150% or we will be unable to apply for withdrawal, please make the deposit amount on demand.
    • Confirmed Wagers
      BigChoySun cannot cancel wagers once they have been confirmed by BigChoySun in your account, unless the wager is declared void or due to incorrect results & settlement for reasons outlined in these Terms & Conditions.
    • Accurate Wagering Records
      In the face of every effort to ensure total accuracy, we do not accept responsibility and won’t be accountable for any omissions or errors in respect of information provided on the Website.
    • Deduction of Wagers / Unresolved Wagers
      Stakes will be deducted from your account at the time of placing your Bet, no matter when the result is determined. BigChoySun cannot refund Bets placed on games where Bets have been purchased for future draws that have not yet been resolved. Such Bets will be resolved upon completion of such games and winnings, if applicable, credited to Players accounts at that time.
    • BigChoySun ‘s Wagering Decision is Final
      You agree that BigChoySun and its records shall be the final decision and authority in determining the terms of any wagers you place and the circumstances in which they were made.
    • Players Sole Responsibility for Winnings
      You are solely responsible for any applicable fees and taxes in connection with any winnings awarded to you or any other payments to you. BigChoySun may report and withhold any amount from your winnings in order to comply with any applicable law. Winnings cannot be substituted, transferred or redeemed for any other winnings.
  • 3.2 Stakes Wagered :
    • Minimum Stakes
      A minimum stake, dependent on the particular Game/Product, will apply.
    • Automatic Game Playing / Manipulation of Software / Tampering / Cheating
      BigChoySun strictly prohibit any automatic playing of Games by software or any other manipulation of the Games on your/another Player’s account data. This action may result in deletion of all associated accounts, termination of your membership, the cancellation and/or confiscation of any outstanding prizes and deposits and civil/criminal prosecution. In addition to the above, you agree that the BigChoySun has the complete and unrestricted discretion to terminate your account for any reason whatsoever and, without limiting the generality of the foregoing, should it be of the opinion that your participation in the Website, or any games offered therein, is detrimental to the principles under which it operates the Website. You hereby waive any and all recourse against the BigChoySun for any such termination. You acknowledge that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. Should you become aware that the software contains such error or incompleteness you undertake to refrain from taking any advantage whatsoever thereof. Moreover, promptly upon becoming aware of such error or incompleteness you shall notify BigChoySun in writing. Should you fail to fulfill your undertakings under this clause, BigChoySun shall be entitled to full compensation for all costs, including costs for rectifying the software that may arise out of your omissions or actions in taking advantage of such errors or incompleteness. You agree that the BigChoySun is not responsible for any loss, damage, or injury resulting from tampering, or other unauthorized access or use of the Website or your account. Any attempt by you to gain unauthorized access to the Website’s systems or any account, interfere with procedures or performance of the Website or games, or deliberately damage or undermine the Website or Games is subject to civil and/or criminal prosecution and will result in immediate termination of your account and forfeiture of any and all prizes to which you may have been otherwise entitled to.

4. Winnings

  • 4.1 Prior to releasing or approving any withdrawal, BigChoySun reserves the right to request from customers to furnish with information such as proof of Personal Identification, front and back copy of credit card/debit card, Passport, Driving License or recent bank statement or other appropriate documentation as Bigchoysun.com, at its sole discretion, deems necessary. If you fail to comply with any security request, BigChoySun reserves the right to void any winnings in your account.
  • 4.2 Crediting Winnings — Winnings will be added to your respective Account, as appropriate, automatically. These updates of your accounts are not ‘proof of win’ and or should the funds have been transferred (debited) from your respective Account. If upon manual review there is evidence of fraud or malpractice, BigChoySun reserves the right to void certain winnings and to amend your various accounts accordingly.

5. Bonus Money

  • 5.1 For promotional purpose, Bonus Money is the virtual money on products that is given to customers. The customers shall never and cannot withdraw such money right after they have been given it. Different bonus money processing rules will apply, depending on the type of bonus.
  • 5.2 After customer has fulfilled the requirement for that specific promotion, only then the Bonus money can be converted to real money and be withdrawn to customer account.

6. Promotions

  • 6.1 Funds are deducted from the players Cash Balance for any bet placed. The wager is deducted from the Bonus Balance if there is no cash available. Therefore the Bonus Balance is only played if there is no Cash Balance.
  • 6.2 All offers and promotions are restricted to only one free open account per individual, family, household address, email address, telephone number, bank account and IP address.
  • 6.3 Any bets placed on two opposite sides will not be taken into the calculation or count towards any rollover requirement.
  • 6.4 Unless specifically mentioned otherwise in the terms of any promotion, only 25% of total wagers placed on any game of Roulette (all variations) and 50% of total wagers placed in slots and RNG games will count towards the wagering requirement of any bonus.
  • 6.5 At any time, BigChoySun reserves the right to request sufficient proof of a player’s identity. Such evidence must prove a player’s payment details, personal information, and any other additional information that may be required to pass relevant security checks.
  • 6.6 BigChoySun’s employee or relative of any employee or representative must not and are not allowed to hold any account or take advantage of any promotional offer.
  • 6.7 By participating in any promotion and placing any wager or bets run at Bigchoysun.com, players agree to abide by these terms and those listed under each individual promotion. Any player unwilling to agree to these terms should contact the BigChoySun Support Team for further information or cease any services provided by BigChoySun immediately.
  • 6.8 In compliance with our strict security policy, no single player may withdraw more than MYR 50,000 per week (Monday – Sunday), excluding Progressive jackpot wins.
  • 6.9 BigChoySun reserves the right to reclaim, withhold or cancel the bonus plus all winnings of the account holder whenever there are any term of the offers or promotions that have not been fulfilled by the eligible account holders. The same action will apply to any breached, abused or evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus or any other promotional offer resulted in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group. In addition Bigchoysun reserves the right to levy an administration charge on the customer up to the value of the deposit bonus to cover administrative costs.

7. Other Service Provisions

  • 7.1 You shall be solely responsible and agree to pay all fees you incur, as well as to report and pay all applicable taxes as required by the applicable governing law while using any services of BigChoySun.

8. Miscellaneous

  • 8.1 In any event or circumstances when this Terms and Conditions are translated into another language, the English version shall prevail.

9. Disclaimer

  • 9.1 You shall hold the BigChoySun, its employees, officers, directors, shareholders, licensees, distributors, wholesalers, parents, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and suppliers harmless immediately on demand and shall fully indemnify same from any and all claims, losses, costs, damages, liabilities and expenses whatsoever (including legal fees) that may arise from or be asserted by any third party.
  • 9.2 We will not be liable or responsible to you for any loss of content or material uploaded or transmitted through the Play. You also confirm that we shall not be liable to you or any third party for any suspension of, modification to or discontinuance of the Play.
  • 9.3 BigChoySun pledged to offer both timely and fair dispute resolutions and redress without undue cost or burden, holding detailed wager and transaction records of all its financial dealings. These records are archived for a period of 5 years (from the date of transaction) and are accessible to the dispute resolution authority upon request.

Video Tutorial

1. How to Register an Account on BigChoySun?

2.How to Download and Play the Casino Games on BigChoySun?

3.How to Make a Withdrawal on BigChoySun?

4.How to Transfer Money on BigChoySun?

5.How to Make a Deposit on BigChoySun?

Responsible Gaming

Instant Deposit and Quick Withdrawal

According to many, online gambling is all about leisure and recreation. It is regarded as a harmeless and fun way to spend your extra leisure time to escapte from the daily monotony. However, some players have unintentionally abused the use of online gambling, and would inevitably bring unnecessary negative impacts to their life. At BigChoySun, all of our staff is well-trained to detect and identify any negative sign arising from players in misusing online gambling as a recreational activity. Our ultimate goal is to provide a comfortable and responsible online gambling environment, while assisting people who are in immediate needs of help. We do not weigh our missions lightly. We strongly believe that we are only able to create a healthy online gambling environment by constantly fulfilling social responsibility in relation to online gambling activities.

Never ever gamble if:

  • You are not of legal age;
  • It distracts you from work life balance;
  • You are recently recovering from any type of addictive disorder or dependencies;
  • Your are under the influence of alcohol, medication or any other intoxicating substances;
  • You have bad mental or physical conditions or both;
  • You are attempting to make up for the prior gambling losses.

If online gambling is not something you want to do but rather something you need to do, we strongly advise you to seek for professional assistance from the local authority. As a matter of fact, we have a professional team of online gambling counselors who may be able to help you to recover from such situation.

Controlling Compulsive Online Gambling

BigChoySun do not gain any benefit or interest from any compulsive online gambling activities. Instead, we strive hard to provide a safe and fun online betting environment to benefit all online casino players in Malaysia. In fact, any compulsive online gambling activities are completely against our core principles, as it might potentially cause unwanted issues amongst families, friends, or even the entire society as a whole.

BigChoySun is committed to detecting, reducing, and even eliminating any compulsive online gambling activities that are within its controllable areas. Our back-end system is developed in such a way to closely keep track of every single online gambling activities associated with a player. In addition, we have been constantly working on the enforcements possible effective and efficient manners, to monitor any excessive online gambling activities that have already gone beyond the player’s capability to control. Based on our regular observations, the majority of the online casino players are able to control their respective online gambling activities within a tolerable range. However, some of the players might lose ability to discipline themselves in such activities, resulting in unexpected losses under some unique circumstances. In view of this, we work hard to identify and assist any compulsive online gambler to address as well as to dissolve their problems. Other than that, we also take certain precautions to prevent other online casino players from becoming compulsive online gamblers as well.

To ensure that a player is under control, kindly take serious note of the following:

  • Online gambling is merely a form of entertainment, whilst every online casino player should treat it as a form of entertainment and never over-spend on it;
  • Online gambling should never be treated as a genuine way to make quick profit;
  • Bet tab displays the bet amount for the first betting round, and the bet amounts, banker odds, as well as player odds for other betting rounds. The bet field should stay empty if you do no place a valid bet;
  • Avoid chasing losses. Take a step back to pause and think clearly before deciding your next course of actions;
  • Keep track of the amount of money and time you spend on online gambling;
  • If you feel like to take a break from online gambling, please do not hesitate to contact us for self-exclusion or suspension of your account.

BigChoySun closely monitors the institutional guidelines dedicated to addressing the potential social impacts of online gambling activities. We are highly committed to assisting players in gambling responsibly, hence we are also committed to working with any related institutions in developing responsible gaming policies as well as market practices.

Raising Industry Standards Worldwide

We aim to enhance the common market standards in the online casino industry worldwide, to fulfill our social responsibility in maintaining the utmost integrity, transparency, legitimacy, and awareness of the industry as a whole. We strive hard to raise the bar of market integrity worldwide because we strongly believe that operating at the highest standards is the only way to benefit our society as well as customers.

Accountability and Integrity

We value every single feedback and suggestion provided by our customers, in order to continuously maintain our accountability as well as market integrity. Meanwhile, we heavily emphasizes the importance of market integrity as this is one of the critical factors that would improve the level of confidence towards the industry as a whole. We urge all online betting sites in Malaysia to operate at the highest level of standards for the benefits of all.

Transaction Processing

Being a socially responsible online betting company, BigChoySun adheres to all laws within its jurisdiction pertaining to fund transactions. We would like to ensure the trustworthiness as well as credibility in relation to all fund transactions, to avoid any potential default in payment under all circumstances. Moreover, all our processed transactions are carried out in the form of partnership with internationally recognized payment entities.

Winning Payout

We are committed to fulfilling payment liability upon cash withdrawal request from customer. We have delivered a perfect record of 100% guaranteed payment to customers ever since our inception, and will continue to do so in maintaining our business reputation. All players could expect to receive their winning payouts under whatsoever circumstances dealing with BigChoySun.

Highly Committed Customer Service Quality

The level of customer satisfaction is always our top priority. We promise to deliver the best customer service quality, supporting our valuable customers in any related matters. Customers are allowed to contact us through a range of available methods. Our customer service representatives are available 24 hours a day, 7 days a week.